For your convenience, we’ve answered your most frequently asked questions. If you don’t find the answer here, feel free to contact us via email, or just give us a ring.
Contact us via our contact page, call us at 705-360-1545 or email us directly at [email protected]. Be sure to include your postal code and we will be happy to quickly build a custom quote for you including shipping. When you are ready, a minimum deposit of 50% of the full price is required to place an order. We accept Visa, Mastercard, Cheques and E-transfers. The balance is due prior to shipping. All prices are in Canadian funds.
We ship across Canada. For smaller orders, we ship with several couriers such as Canpar, Purolator, FedEx etc. Larger orders or smaller orders going to remote communities often need to ship with a variety of LTL freight carriers, airlines or rail.
From time to time, we get many orders within a specific area or along a reasonable driving route. When this happens, it can be cheaper for both our clients and us to make a day or two of delivering our products personally.
All of our tent canvas is 100% cotton army duck. Army duck is a very tight style of weave which has twisted double threads in both the warp and the fill (vertical and horizontal threads). Our canvas is treated with the Sunforger® process making it very water repellent, fire retardant, and resistant to mold, mildew, and the damaging effects of UV rays. It is also preshrunk so our products have a minimal (less than 2%) shrink rate over their lifespan. We only use13oz army duck. 13oz refers to the weight of 1 square yard of fabric, indicating it’s gauge. For decades, Canadian manufacturers have relied on 10oz for tents and tipis, however, we have secured a custom supply of 13oz to improve strength and longevity. The added weight helps withstand harsher conditions and will hold more heat in.
All sales are final.
Once a deposit is received it is non-refundable.
Once an order is received by the client, if a manufacturing defect is reported within 7 days, we will repair or replace it as deemed necessary within 30 days at no cost.